These Terms and Conditions set out the basis on which Rubbish Clearance Belgravia provides rubbish removal, household waste collection, commercial waste clearance and related services. By making a booking, accepting a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
1.1 In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, company or organisation booking rubbish clearance or waste collection services from Rubbish Clearance Belgravia.
Services means rubbish clearance, waste collection, bulky waste removal, garden waste clearance, office clearance, and any related loading, transport and disposal services provided by us.
Booking means a confirmed request for Services made by the Customer via telephone, email, online form, or in person and accepted by us.
Waste means any items, materials, refuse, rubbish, debris, furniture, appliances, green waste, commercial waste or other discardable items that the Customer asks us to remove, subject to any exclusions in these Terms and Conditions.
We, us, our means Rubbish Clearance Belgravia.
2.1 We provide waste collection and rubbish clearance services for domestic, commercial and construction customers, subject to availability and compliance with relevant waste regulations.
2.2 Our Services generally include loading of agreed Waste onto our vehicle, removal from the premises, transport, and disposal or recycling at authorised facilities.
2.3 We reserve the right to refuse to remove any Waste that we reasonably believe to be hazardous, prohibited, incorrectly described, excessively heavy, difficult to access, or likely to cause damage, health and safety risks, or breach of law or permit conditions.
2.4 Our operatives will not dismantle structural elements of buildings or carry out specialist works such as electrical disconnection, plumbing disconnection or demolition unless expressly agreed in writing as an additional service.
3.1 Customers may request a booking by telephone, email or via our online enquiry. To process a booking, we may require your full name, service address, contact details, description of Waste, access information and preferred service date and time window.
3.2 Any quotation provided prior to inspection of the Waste or site is an estimate only and may be subject to change if the volume, weight, type of Waste or access conditions differ from the information provided at the time of the quotation.
3.3 A booking is only confirmed when we have accepted your request and provided a booking confirmation verbally or in writing. We may, at our discretion, require a deposit or pre-authorised payment to secure the booking.
3.4 We aim to attend bookings within the arranged time slot but cannot guarantee exact arrival times. Time slots are estimates and may be affected by traffic, weather, operational or safety considerations. We will use reasonable efforts to notify you of any significant delays.
4.1 The Customer is responsible for providing safe, suitable and lawful access to the premises and to the Waste to be collected. This includes arranging parking, access permissions, and any building or site entry codes where required.
4.2 If parking restrictions apply, the Customer must either arrange a suitable permit or cover any parking charges or penalty charges incurred as a result of the collection, provided that the operative has acted in accordance with the Customer's instructions.
4.3 The Customer must ensure that the Waste to be collected is clearly identified and segregated from items to be retained. We are not liable for the removal of any items that were not clearly identified as Waste.
4.4 The Customer must notify us in advance of any heavy items, awkward objects, restricted access, stairs, lack of lift access, or other site conditions that may affect the time or resources required for the collection.
4.5 If the Waste is mixed with items that are unsuitable, hazardous or prohibited, we may refuse to collect it, separate such Waste at additional cost, or terminate the Service, charging for time spent and any disposal costs already incurred.
5.1 Prices are generally based on volume, weight, loading time, type of Waste, access conditions and distance. We may provide a price guide before arrival and confirm a final price once our operatives have inspected the Waste.
5.2 All quotations are given in good faith based on the information you provide. If, upon arrival, the actual Waste or circumstances differ from the description, we may revise the quotation. You will have the option to accept the revised price or decline the Service, in which case a call-out or minimum charge may apply.
5.3 Unless clearly stated otherwise, prices quoted are exclusive of any applicable VAT or taxes, which will be added at the prevailing rate where relevant.
6.1 Payment is due in full on completion of the Service, unless otherwise agreed in writing in advance. We accept common forms of payment such as cash, credit or debit card, or bank transfer, subject to operational capability.
6.2 For business Customers with agreed account terms, invoices must be paid within the payment period stated on the invoice. Late payment may result in interest and administrative charges at the maximum rate permitted by applicable law.
6.3 We reserve the right to require a deposit or pre-authorisation before commencing work, particularly for larger collections, commercial clearances or multi-load bookings.
6.4 If payment is not made when due, we may suspend further Services and pursue recovery of the outstanding amount, including reasonable legal and recovery costs.
7.1 You may cancel or reschedule a booking by giving us reasonable notice by telephone or email. Where possible, we ask for at least 24 hours' notice before the agreed time slot.
7.2 If you cancel with insufficient notice, or if our operatives attend the premises and are unable to complete the collection due to lack of access, incorrect information, or your failure to be present when this was required, we reserve the right to charge a cancellation or wasted journey fee.
7.3 If we are required to wait on site for more than a reasonable period due to circumstances outside our control, including delayed access or the Customer not being ready, we may charge waiting time at our prevailing hourly or part-hourly rate.
7.4 We may cancel or reschedule a booking for operational or safety reasons, including vehicle breakdown, staff illness, severe weather, or where we reasonably consider that carrying out the Service would be unlawful or unsafe. Where this occurs, we will use reasonable efforts to offer an alternative appointment but shall not be liable for any indirect or consequential losses arising from such cancellation.
8.1 We operate in accordance with applicable waste management and environmental regulations. Certain waste streams are restricted or require specialist handling and licences.
8.2 We do not ordinarily collect hazardous waste, including but not limited to asbestos, chemicals, solvents, oils, medical waste, sharps, gas bottles, explosives, or any other material classified as hazardous under relevant legislation, unless expressly agreed and arranged in advance.
8.3 Electrical and electronic equipment, fridges, freezers, tyres, and other regulated items may attract additional charges due to specific disposal requirements.
8.4 The Customer is responsible for informing us of any hazardous, contaminated or regulated Waste in advance. If such Waste is discovered during the Service, we may refuse to handle it, arrange separate disposal at additional cost, or terminate the Service.
9.1 We aim to handle, transport and dispose of Waste in accordance with applicable UK waste legislation and any relevant local regulations. This includes using authorised waste transfer or disposal facilities and maintaining appropriate documentation, such as waste transfer notes where required.
9.2 Once Waste is collected and loaded onto our vehicle, it becomes our responsibility and we will manage it in compliance with our obligations as a waste carrier. Prior to collection, responsibility for the Waste remains with the Customer.
9.3 The Customer agrees not to request or encourage us to dispose of Waste unlawfully, by fly-tipping or by using unauthorised sites. We reserve the right to refuse any instruction that might lead to breach of environmental or waste management regulations.
10.1 We will exercise reasonable care and skill in providing our rubbish clearance and waste collection Services. However, access routes, staircases, lifts, and tight spaces may carry a risk of minor damage when removing bulky or heavy items.
10.2 The Customer is responsible for protecting floors, walls, doors and other surfaces as necessary. We are not liable for superficial scuffs or scratches that could reasonably be expected to occur when removing large items through constrained spaces, provided our operatives act with reasonable care.
10.3 If we cause material damage to property due to negligence, you must notify us in writing as soon as reasonably practicable and, in any event, within 7 days of the Service. We may inspect the damage and, where appropriate, arrange repair or compensation, subject to our insurance and these Terms and Conditions.
10.4 We are not liable for any indirect, consequential or economic losses, including loss of profit, revenue, business, contracts, anticipated savings, or any loss arising from delays or cancellations, except where such liability cannot be excluded by law.
10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.
11.1 The Customer warrants that they have the legal right and authority to request removal of the Waste from the premises and to allow us access for that purpose.
11.2 The Customer warrants that the Waste presented for collection is accurately described, is not hazardous (unless previously agreed), and is not subject to any third-party claim.
11.3 The Customer agrees to indemnify us against any claims, costs, fines or losses arising from a breach of these warranties, misinformation regarding the Waste, or any unlawful or unsafe instructions given by the Customer.
12.1 We maintain appropriate public liability and, where relevant, employer's liability insurance in connection with our rubbish clearance and waste collection operations.
12.2 Details of our insurance cover can be made available upon reasonable request.
13.1 If you are dissatisfied with any aspect of our Service, you should notify us as soon as reasonably possible, providing details of the issue and any supporting information.
13.2 We will investigate complaints in good faith and aim to respond within a reasonable timeframe. Where we accept that the Service was not performed with reasonable care and skill, we may offer a remedy, which could include re-performing the Service, issuing a partial refund, or other appropriate resolution.
14.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including acts of God, adverse weather, strikes, lockouts, accidents, road closures, traffic incidents, breakdowns, or compliance with any law or governmental order.
15.1 We may collect and process personal data such as your name, contact details, service address and payment information for the purpose of managing bookings, delivering Services, handling payments, and meeting our legal obligations.
15.2 We will handle personal data in line with applicable data protection laws and keep it secure and only for as long as reasonably necessary. We may use your contact details to communicate about your booking and our Services.
16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the revised Terms and Conditions are published or otherwise notified to you.
16.2 For ongoing or account Customers, we may notify you of significant changes, and continued use of our rubbish clearance and waste collection Services after such notification will be deemed acceptance of the updated Terms and Conditions.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.1 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the provision of our Services and supersede any prior discussions, correspondence or understandings.
19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the provision of our waste collection and rubbish clearance Services shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By placing a booking with Rubbish Clearance Belgravia, you confirm that you have read, understood and agree to these Terms and Conditions.
Read the terms and conditions for Rubbish Clearance Belgravia, covering bookings, payments, cancellations, liability, and compliance with UK waste regulations.
Get a quote
Belgravia, an affluent district in Central London, is renowned for its elegant architecture,...
(56)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
