This Privacy Policy explains how Rubbish Clearance Belgravia collects, uses, stores and protects personal data when providing rubbish clearance and related services. It applies to all customers and prospective customers of Rubbish Clearance Belgravia in our service area, including individuals, businesses, landlords, tenants, agents and any person who contacts us or uses our services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy is intended to give you clear, transparent information about what we do with your personal data and your rights in relation to it.
Rubbish Clearance Belgravia is a rubbish removal and waste clearance service operating in Belgravia and the surrounding area. We are the data controller in respect of the personal data we collect in connection with providing our services.
If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise your data protection rights, you can contact us using the contact details set out on our website or any confirmation documents we provide to you.
We only collect personal data that we need in order to provide our services, manage our business and comply with our legal obligations. The categories of personal data we may collect include:
Identity and contact details such as your name, title, address at which the collection is to take place, billing address, email address, landline and mobile telephone numbers.
Service information such as property type, access instructions, descriptions of the waste to be cleared, photographs you send to us showing the items to be removed, date and time of requested collections, and job reference numbers.
Payment and billing information such as details necessary to process payments, including card details provided to our payment processor, invoices, receipts, payment status and transaction history. We do not store full card details on our own systems.
Communication records such as emails, text messages, phone call notes, and any other correspondence relating to enquiries, quotations, bookings, complaints or feedback.
Technical information such as your IP address, browser type, device type, approximate location derived from your IP address, and information about how you use our website, where this is collected by basic analytics tools or server logs.
Marketing preferences such as your preferences in receiving marketing communications from us and your communication channel choices.
We collect personal data directly from you when you contact us to request a quotation, make a booking, confirm or change a collection, make a payment, provide feedback or communicate with us in any other way.
We may also receive personal data from third parties where this is necessary to provide our services, for example from letting agents, property managers, landlords or business clients who provide your details as a contact at a property where we are to carry out a collection.
In addition, we may collect limited technical data automatically when you visit our website through the use of server logs or simple analytic tools. This helps us to maintain the security and performance of our website and to understand how it is used.
We process your personal data only where we have a lawful basis to do so. Depending on the specific purpose, we rely on the following lawful bases:
Performance of a contract: We use your personal data to provide our services to you, including responding to enquiries, providing quotations, arranging collections, performing clearance work, issuing invoices and processing payments.
Legitimate interests: We may process your data for our legitimate business interests, provided that our interests are not overridden by your rights and freedoms. This can include managing and improving our services, keeping records of work performed, preventing fraud, ensuring the security of our systems and staff, and responding to enquiries and complaints.
Legal obligations: We process some personal data because it is necessary to comply with our legal and regulatory obligations, such as record keeping for tax and accounting purposes, managing waste transfer documentation and responding to requests from competent authorities where required by law.
Consent: In limited cases, we may rely on your consent, for example where we send certain types of direct marketing communications by electronic means. Where we rely on consent, you have the right to withdraw that consent at any time.
We use the personal data we hold for the following purposes:
To provide and manage our rubbish clearance and related services, including handling enquiries, giving quotations, booking and carrying out collections, and managing on-site access.
To issue invoices, process payments for our services and manage any related administration such as refunds or account queries.
To communicate with you about your booking, service updates, changes to appointments, confirmations, reminders and follow up messages.
To comply with legal obligations, including tax and accounting requirements and obligations relating to waste transfer, health and safety and environmental regulations.
To keep internal records of work carried out, customer history and any incidents or complaints, in order to improve our services and manage our business efficiently.
To send service-related information and, where legally permitted or where you have consented, to provide information about services, offers or updates that may be of interest to you. You can opt out of marketing at any time.
To maintain the security and integrity of our systems, website and premises, including detecting and preventing fraud or misuse.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Payment service providers who process card and other electronic payments on our behalf.
IT and communications providers who supply and maintain our booking systems, email systems, data storage, hosting and other business software.
Professional advisers such as accountants or legal advisers where this is necessary for the management of our business or for dealing with legal claims.
Regulatory bodies, law enforcement or other authorities where we are legally required to do so or where this is necessary to protect our rights or the rights of others.
These third parties act as data processors or independent data controllers, depending on the circumstances. Where they act as processors on our behalf, they are only permitted to use your personal data in accordance with our instructions and must keep it secure.
Our primary operations and data storage are located within the United Kingdom or European Economic Area. If we ever need to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent legal mechanisms, in accordance with data protection legislation.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we retain customer records, invoices and service history for up to seven years after the end of the relevant tax year, in order to comply with tax and accounting obligations and to deal with any legal claims. Routine enquiry emails and communications that do not lead to a booking may be kept for a shorter period, typically up to two years, unless there is a specific reason to retain them longer.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, use of passwords and, where applicable, encryption or pseudonymisation.
While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any passwords or access codes confidential and for taking reasonable steps to protect your own information.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose and we have no other legal reason to keep it.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a correction request.
Right to data portability: In limited circumstances, you can ask us to provide certain personal data to you or to another organisation in a structured, commonly used and machine-readable format.
Right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data for these purposes unless we have compelling legitimate grounds to continue.
Rights in relation to automated decision making: We do not carry out automated decision making or profiling that has legal or similarly significant effects on you.
To exercise any of these rights, please contact us using the contact details provided on our website or your service documentation. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection matters.
We may update this Privacy Policy from time to time, for example to reflect changes in the law, our services or the way we process personal data. When we make significant changes, we will take reasonable steps to bring them to your attention. The updated Privacy Policy will apply from the date it is published.
Read how Rubbish Clearance Belgravia collects, uses, stores and protects customer personal data in compliance with UK GDPR, including your rights and contact details.
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